Business Apology Letter


Mr. Martin Paul


Fortune Enterprises Limited



24th June 2013

Subject: Business apology letter

Respected Mr. Martin,

I am writing this letter on behalf of my organisation, Holmes Enterprises limited. Through this letter we would like to express our sincerest apologies to you for the inconveniences caused in the recent business deliveries and services. We would like to apologise from you for the unprofessional business trade that happened.

We at Holmes Enterprises strive to work for the satisfaction and perfection of our goods and services. Our main aim is to ensure customer satisfaction. We sincerely apologise for the immoral and unethical business deal this time. Due to the relocation of our head office at Nottingham, we are facing problems in the hiring of new staff team and hence the up gradation of internal system is taking place. This in turn has caused delayed deliveries of products and services and we are sincerely sorry for the hassle.

With this apology letter, we would like to assure you that this will never happen again as the customers like you surely deserve high quality services and esteemed attention. We once again apologise for such a business relationship.

Because we value the business relationship built with you, we are providing 3 month of free services to you.

If you have any queries, please contact us on 3894939.

Thanking you.


Jacob Mathew

Sales Representative

Holmes Enterprises Limited

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